Self-service and the three-segment touchless travel trend

Travel trend: Aviation has undergone many changes in the way it operates as a result of COVID-19. In the area of ​​passenger experience, one of the most important trends is focusing on “contactless travel”, which has become an all-encompassing self-service, hands-free accessibility, and improved surface cleanliness. The trend has accelerated existing work and spread to other focus areas, and doing so has brought many benefits, but as the focus on COVID fades in an increasingly vaccinated part of the world, momentum must be maintained.

The first segment of the trend in jobs that, before the pandemic, tended to be discussed as “self-service,” whether around shared check-in kiosks, take-out salon products, or anything in between.

Before the pandemic, airlines sold adoption of this technology in terms of efficiency and speed, although there are hints of the kinds of tactics supermarkets use when introducing self-service checkouts and reducing cashiers to lengthen queues, making self-service more attractive.

The main remaining barrier is the adoption of self-service technology, barcode scanning, telephones as tokens, whether for check-in, automated boarding, or installation of IFE controls, by a sufficient number of passengers. But over the last eighteen months, we have gotten used to it in other parts of our lives. In the same way that it now feels perfectly normal to use video calling software, scanning codes is now completely common and convenient for many passengers.

And that goes beyond the extent of its use for scanning to a location, uploading a COVID test, or registering a vaccine certificate. We now use QR codes to select food at restaurants, get drinks at the bar at our table, or even pre-order and then scan our order at the drive-thru.

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In aviation, this automated, passenger-controlled digitization of passenger travel has accelerated rapidly but is now often presented as part of an airline’s COVID action package, including certain surface hygiene measures such as aircraft cleaning and fumigation, which link them almost inseparably. in many minds for the coronavirus pandemic protocol.

This set of surface hygiene measures is, by itself, intertwined with the third segment of the trend, hands-free accessibility. During a pandemic, contactless options for doors, hand sanitizer, soap dispensers, etc. have become much more common in our everyday world.

However, they are not always successful in terms of reliability and durability. Who among us hasn’t walked into a supermarket or other big store and tried one, then another, then another alcohol gel machine, moving each of our hands in turn while they weren’t dispensing?

Cabin interior suppliers, including Diehl Aviation, in particular, have worked hard to ensure durability and certification, while ANA installed Jamco’s hands-free toilet door mechanism on 21 aircraft.

“Hand-free toilets will be installed on 11 Boeing 787-8 aircraft, two Boeing 787-9 and eight Boeing 777-200,” the airline said. Initial installations are for aircraft serving domestic routes, while ANA hopes to introduce the system on all domestic and international aircraft in the future.

Until now, the job was mostly compact flight equivalent to the kick-to-open or elbow-grip options seen in some public facilities – a positive note for people who are hand hygiene conscious and those with small flight doors and tricky hardware. used. But more can be done here, and airlines mustn’t slow down this innovation as the industry emerges from COVID.

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Source@ Runway girl Network

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